Shipping & Delivery Policy

Thank you for shopping with Sri Kandhaguru Foundation. We are committed to delivering your orders safely and efficiently. This Shipping & Delivery Policy outlines how we process, ship, and deliver products purchased through our Official Store.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Orders are typically processed within 2–5 business days, excluding weekends, public holidays, and festival holidays.
• During periods of high demand, special events, or promotional campaigns, processing times may be longer.
• Once your order has been processed and dispatched, you will receive a confirmation notification, where applicable.

2. Shipping Locations

We currently ship across India.

If international shipping is introduced in the future, the availability of shipping destinations, applicable charges, customs duties, and delivery timelines will be communicated on the Website before the order is placed.

3. Delivery Timeline

Estimated delivery times after dispatch are as follows:

• Metro Cities: Approximately 3–7 business days
• Other Cities & Towns: Approximately 5–10 business days
• Remote or Rural Areas: Approximately 7–14 business days

These timelines are estimates and may vary depending on the delivery location and courier partner.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before payment is completed.

The Foundation may occasionally offer free shipping on selected products, promotional campaigns, or orders meeting specified criteria.

5. Delivery Partners

Orders are delivered through trusted third-party courier and logistics providers.

Once an order has been handed over to the courier partner, delivery timelines are governed by the courier’s operational processes. While we work closely with our delivery partners, Sri Kandhaguru Foundation cannot guarantee exact delivery dates.

6. Delivery Delays

Although we strive to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather conditions
• Natural disasters
• Public holidays or festivals
• Government restrictions
• Transportation disruptions
• Strikes or labour disputes
• Courier service delays
• Incorrect or incomplete delivery addresses
• Unavailability of the recipient at the delivery location

Sri Kandhaguru Foundation shall not be held responsible for delays arising from such circumstances.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping details, including:

• Recipient’s name
• Delivery address
• Contact number
• Postal code

The Foundation shall not be liable for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping information provided by the customer.

8. Delivery Attempts

If the courier partner is unable to deliver the package due to the recipient’s absence or other delivery-related issues, additional delivery attempts may be made in accordance with the courier partner’s policies.

If a shipment is returned to us because delivery could not be completed, we may contact you to arrange re-dispatch. Additional shipping charges may apply.

9. Damaged or Missing Shipments

Customers are requested to inspect the package upon delivery.

If you receive:

• A damaged package,
• A defective product,
• An incorrect item, or
• An incomplete order,

please contact us within 7 days of delivery with:

• Your order number,
• A description of the issue, and
• Clear photographs of the product and packaging.

We will review the matter and, where appropriate, arrange a replacement, exchange, or refund in accordance with our Cancellation & Refund Policy.

10. Digital Products and Online Services

Certain offerings, such as:

• Online spiritual courses,
• Downloadable publications,
• Digital meditation resources,
• Event registrations, and
• Virtual sessions,

do not require physical shipping. Access details or confirmation will be provided electronically through the email address or contact information supplied during registration or purchase.

11. Order Tracking

Where tracking is available through our courier partner, shipment details or tracking information will be shared with you after your order has been dispatched.

12. Force Majeure

Sri Kandhaguru Foundation shall not be responsible for delays or failures in delivery resulting from events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government actions, transportation disruptions, power failures, internet outages, or other force majeure events.

13. Changes to This Policy

Sri Kandhaguru Foundation reserves the right to amend or update this Shipping & Delivery Policy at any time without prior notice.

Any changes will become effective immediately upon publication on this Website.